TechFlow — SoftWave Ops

Operations Control

Live

SoftWave TRT · Applicator Refurbishment Operations

Work Type Distribution · This Week

Units Shipped · Last 7 Days

Priority Alerts— open

Failed QC · Rework Required—

Operational Notices

Service Order Feed ● Live

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Applicator SN	App Type	Technician	Work	Status	QC	Priority

Technician Workstation

Claim a unit · Document work · Transfer to Final QC

FIRST-PASS YIELD · TODAY

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Ready Queue 0

My Active Jobs 0

+ Ad-Hoc Entry

My History

Confirmed Shipped 0

Recharge Drafts 0

TRT Stock 0

Important Spreadsheet

Ready to Work · Sorted by Priority checked in · unclaimed

Stats · Today

Active Jobs

Ad-Hoc Entry

Log an applicator, new or already in progress. Type or scan its serial — an open job you already have gets filled in and updated; anything else creates a new entry.

App Type *

Applicator Serial *

Click here if App SN unknown

SWID (optional)

Clinic Name

Doctor Name

Priority *

Shock Reported %

Arrival Condition

Work Done

Work Performed *

Outcome *

This Unit

Actual Shock Count

Outgoing Shock Count

Parts Replaced / Reason

Tech Notes

Provider Form Link

TRT Stock — internal unit, not a customer job. Goes straight to stock, skips the repair/Final QC workflow entirely.

My History

App SN	Clinic	Work	Status	Date

Waiting for Replacement grabbed, then deferred · not assigned to anyone

Needs Replacement only

Clinic	App SN	SWID	Work	Days In

TRT Stock / To MTS / Credit Hold / OOO held units · not in the Ready Queue —

Clinic	App SN	SWID	Status

Check-In

Scan or type applicator serial → auto-lookup SWID, clinic, doctor + email

Applicator Serial *

Click here if App SN unknown

SWID (auto-fills)

Clinic (auto-fills)

App Type

Doctor Name *

Clinic Email *

Priority *

Date of Arrival

Cartridges Received

Customer Reported Shock %

Manufacturing Date (auto-fills if on file)

Notes

Important Spreadsheet expedited shipments & replacements · claim one to work it —

Time Added	Sched. Date	Equipment Type	SN	Customer / Provider	Address	Shipping	Technician

History — Handled —

Time Added	Equipment Type	SN	Customer / Provider	Handled By	Handled At

Recharge Sheet Drafts your completed REFURB jobs · not yet generated

Your Recharge Sheet History —

Serial	Date	Customer	Electrode SN	El_Pos

TRT Stock internal units · not tied to a customer

Return to Stock only

Confirmed Shipped physically out the door · tracking scanned and matched

Clinic	App SN	SWID	Tracking	Confirmed At	Confirmed By

Admin Panel

Control station — Check-In · Final QC · Activity Feed

Live Sync

Check-In · Taylor Scan or type applicator serial → auto-lookup SWID, clinic, doctor + email

Applicator Serial *

Click here if App SN unknown

SWID (auto-fills)

Clinic (auto-fills)

App Type

Doctor Name *

Clinic Email *

Priority *

Date of Arrival

Cartridges Received

Customer Reported Shock %

Manufacturing Date (auto-fills if on file)

Notes

Checked In · Needs Sorting

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Out of Order—

Clinic	App SN	SWID	Re-sort Into

TRT Stock—

Clinic	App SN	SWID	Re-sort Into

Final QC

Leithan · Pre-ship + billing trigger

0 ready

Activity Feedauto-logged · real-time

KPI History

Real aggregation from the same timestamps Live Room uses — click a row to drill into its sub-periods.

Period Summary—

	Period	Received	Completed	Avg Wait	Avg Repair	First Pass Yield	Avg Turnaround	Avg Backlog

KPI Dashboard

Real Supabase aggregation — no simulated data. Sparse charts reflect real, low current volume, not a bug.

Production Throughput & Part Drivers

Weekly Throughput by Work Type · Last 8 Weeks (by ship date)

Top Repair / Part Drivers · Last 12 Weeks

Weekly Trend · Top 3 Drivers

First Pass Yield & QC Performance

First Pass Yield %

Functional Fails

0

last 30 days

Cosmetic Fails

0

last 30 days

Daily Units Tested · Last 14 Days

Live Backlog Visibility

Current Backlog

0

active, unshipped jobs

Average Turn Around Time Per Customer

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dock-in → ship, last 90 days

Backlog Trend · Real Snapshots Since Deploy

Backlog vs. Throughput · By Week

Live Production CalendarThis Week

Client History

Search by SWID, clinic name, applicator serial, or doctor

Live

— records

VLOOKUP — look up by

Exact value

⌕

Recent

⊙

Select an applicator or customer to view full history

Billing Log

Auto-populated on Final QC Pass · Leithan adds shipping + tracking

Live · Sheets

to Needs Review + Ready only

Billing Export Diagnosticspick a date to see the full pipeline

All Billing Records

— records

Date	SWID	Clinic	App SN	Type	Work	Tech	Tracking

Pending Tracking #0

SWID Coverage

Records that don't yet have a SWID assigned. Match to a clinic to auto-fill.

Recharge Sheet

MTS_OW100_WIP_E_006 · V.07 · 1:1 filled PDF, generated from the real form template

1 · Customer

SWID (optional)

Customer Name

Applicator Serial *

Applicator Type *

App SN (optional — links this PDF to a job for billing)

2 · Electrode

Electrode Serial

SN-

Remaining Shots — Level 10

Remaining Shots — Level 16

3 · Cartridge N/A · Skip

Cartridge Serial

4 · Technician

Technician

Recharge Date *

5 · ShippingInvoice · UPS

Billing

Forwarder

6 · Function CheckDefect / repair notes

Defect / Repair Notes

7 · Electrical Safety (§10)115VAC measurements

Device Serial

Measurement Device

PE-Resistance, 0.2A (PE-R · mΩ)

AC Patient Leakage — NC Operation (µA)

AC Patient Leakage — SFC Open, Standby (µA)

AC Patient Leakage — SFC Open, Operation (µA)

AC Patient Leakage — SFC Open N (µA)

8 · Full Reference Drive (§12)REQUIRED

Levels 1-10 Actual *

Levels 11-16 Actual *

El_Pos *

−

9 · Compliance Items

Fill in the required fields above to enable Generate.

Recent Generations —

Serial	Date	Customer	Electrode SN	El_Pos	Technician

Repair & MTS Log

Distributor Complaint Form · Replaces Excel fill → Drive upload workflow

DHR Required

Distributor Complaint Form · SoftWave TRT

Date *

Technician

App S/N *

Device S/N

Cartridge 1 S/N + Lot

Cartridge 2 S/N + Lot

End User / Customer

1 · Fault Description

Description of Fault *

Reason for Fault

Error Code

Fault Reproducible?

How long in use since MTS delivery?

Shocks (device) or Recharges (applicator/cartridge) since last service

2 · Additional Information & Action

Additional Information / Action Taken

Repair attempted at SWTRT?

Repair notes (if attempted)

3 · Parts Needed for Repair

Qty

Article ID

Description

Parts catalogue (click to add)

${[ 'Applicator Adjusting Motor OW100 complete', 'Flat Keyboard Base Foil', 'PCB filter for motor-gear-combination', 'Motor-Gear-Combination cpl. 1717.G0467', 'Pin 0.76mm', 'ODU Socket 0.76mm Crimp', 'Electrode tappet with screw', 'Holder for electric motor', 'Pressure Sensor', 'Plug for JST socket', 'Pin Housing', 'FRAM', 'Adapter PCB button', ].map(p => ``).join('')}

4 · MTS Germany Decision

Further analysis at MTS?

Unit(s) sent to MTS?

Parts removed sent to MTS?

Date sent to MTS

Filters sent

Units sent

5 · Tech Notes

Audit Log

APPEND-ONLY DHR · FDA 21 CFR §820

Filter by type:

ACTIVITY TIMELINE APPEND-ONLY

— entries ● Never deleted

Export a date range to

Permanent record — export monthly for DHR archiving

Tickets

DEVIATION = COMPLIANCE RECORD

Incidents · Complaints · Deviations · Follow-ups · Internal notes — Deviation tickets trigger DHR documentation

Tickets—

Select a ticket to view

Click any ticket to view details and update status

Important Spreadsheet

Expedited shipments & customer-requested replacements · Flag Priority to add one

Open Alerts

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Time Added	Sched. Date	Equipment Type	SN	Customer / Provider	Address	Shipping	Technician

History — Handled

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Time Added	Equipment Type	SN	Customer / Provider	Handled By	Handled At

Scan to Ship

Scan the UPS label's tracking number — verifies it if it's shipped and awaiting confirmation

— awaiting

Tracking Number

Other — not a UPS label (skips the 1Z format check)

Awaiting Confirmationshipped · not yet physically confirmed

App SN	Clinic	Work	Tracking #	Shipped

Serial Lookup

Scan or type an applicator serial — shows just that one record

Applicator Serial Number

Voids & Corrections

CONTROLLED RECORD

Role-gated · Full audit trail

Void Authorization Rules

Technician — own entries within 24 hrs, pre-QC only

Admin — any entry pre-Final QC with reason

Billing — pre-tracking entries only

Post-ship — Correction record only. No voids.

Voided Record Handling

Marked VOID — visible with strikethrough

Excluded from all KPIs, FTQ, and billing totals

Audit entry created: reason · actor · timestamp

Original data permanently retained

Voided Records —

Timestamp	App SN	Voided By	Reason	Was

Correction Records —

Timestamp	Order	Field	Original	Corrected	By

Add Post-Ship Correction

This creates a new record and does not overwrite the original value. Both values are stored with your name and timestamp.

Clinic Name *

Field corrected

Original value

Corrected value

Reason *

Team Management

Add, edit, or deactivate team members · Manage QC permissions

All Users—

Role Access Summary

Technician

Live Room · My Work · Recharge Sheet · Tickets · Client History

Admin / QC

Full access · Check-In · Final QC · Team · All records

Billing / Final QC

Final QC Queue · Billing Log · Recharge Sheet · Voids · Audit Log

Customer Service

Live Room · Important Spreadsheet · Tickets · Client History

Floating QC Note

Taylor can toggle QC permissions for Perry, Alex, or any tech when Terence or Leithan are unavailable. Permissions are logged in the Audit Log.

Work Done Types—

Parts Replaced / Reason—