Operations Control
Live
SoftWave TRT · Applicator Refurbishment Operations
Work Type Distribution · This Week
Units Shipped · Last 7 Days
Service Order Feed
| Order ID | Applicator SN | App Type | Technician | Work | Status | QC | Priority |
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Operational Notices
Priority Alerts
Failed QC · Rework Required
Technician Workstation
Claim a unit · Document work · Transfer to Room QC
FIRST-PASS YIELD · TODAY
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Ready Queue 0
My Active Jobs 0
+ Ad-Hoc Entry
My History
Ready to Work · Sorted by Priority
Stats · Today
Quick Update
Select a work type — extra fields appear automatically
Active Jobs
Ad-Hoc Entry
Applicator arrived without a portal service request. Use this for walk-ins or unexpected returns.
My History
| ID | App SN | Clinic | Work | QC | Date |
|---|
Admin Panel
Control station — Check-In · Room QC · Final QC · Activity Feed
⚡ Live Sync
Check-In · Taylor
Room QC
Terence · Functional test
Final QC
Leithan · Pre-ship + billing trigger
Activity Feed
Client History
Search by SWID, clinic name, applicator serial, or doctor
⚡ Live
— records
Type to search
Select an applicator or customer to view full history
Billing Log
Auto-populated on Final QC Pass · Leithan adds shipping + tracking
⚡ Live · Sheets
All Billing Records
| Date | SWID | Clinic | App SN | Type | Work | Tech | Refurb $ | Ship $ | Tracking |
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Pending Tracking #
SWID Coverage
Records that don't yet have a SWID assigned. Match to a clinic to auto-fill.
Repair & MTS Log
Distributor Complaint Form · Replaces Excel fill → Drive upload workflow
⚖ DHR Required
Audit Log
APPEND-ONLY
DHR · FDA 21 CFR §820
Filter by type:
ACTIVITY TIMELINE
APPEND-ONLY
— entries
● Never deleted
Permanent record — export monthly for DHR archiving
Tickets
⚠ DEVIATION = COMPLIANCE RECORD
Incidents · Complaints · Deviations · Follow-ups · Internal notes — Deviation tickets trigger DHR documentation
Tickets
Select a ticket to view
Click any ticket to view details and update status
New Ticket
Void Entry
This action voids the record. It stays in the database for audit purposes but is excluded from all reporting and KPIs.
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⚠️ Cannot be undone. This action is permanent and logged with your name and timestamp. Voided records remain visible to admins in the audit log.
Customer Service
Log calls · Track complaints · Monitor return rates by tech
Return Rate by Technician
Top Complaint Types
All Complaint Logs
| Date | Logged By | Clinic | App SN | Complaint Type | Tech Who Did Work | Severity | Status | Action |
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Log Customer Call / Complaint
Log this while on the phone. Takes 60 seconds. Everything auto-links to the work order.
Voids & Corrections
CONTROLLED RECORD
Role-gated · Full audit trail
Void Authorization Rules
Technician — own entries within 24 hrs, pre-QC only
Admin — any entry pre-Final QC with reason
Billing — pre-tracking entries only
Post-ship — Correction record only. No voids.
Voided Record Handling
Marked VOID — visible with strikethrough
Excluded from all KPIs, FTQ, and billing totals
Audit entry created: reason · actor · timestamp
Original data permanently retained
Voided Records
Correction Records
Add Post-Ship Correction
This creates a new record and does not overwrite the original value. Both values are stored with your name and timestamp.
Void Record
This record will be marked VOID and excluded from all reports. The original data is permanently preserved — it cannot be deleted.
Team Management
Add, edit, or deactivate team members · Manage QC permissions
All Users
Role Access Summary
Technician
Live Room · My Work · Recharge Sheet · Tickets · Client History
Admin / QC
Full access · Check-In · Room QC · Final QC · Team · All records
Billing / Final QC
Final QC Queue · Billing Log · Recharge Sheet · Voids · Audit Log
Customer Service
Live Room · Customer Service Dashboard · Tickets · Client History
Floating QC Note
Taylor can toggle QC permissions for Perry, Alex, or any tech when Terence or Leithan are unavailable. Permissions are logged in the Audit Log.